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For Executive Masterclass: AI-Driven Product Strategy, provided by Apex Academy
APEX SCALE ACADEMY - REFUND & CANCELLATION POLICY
Last Updated: September 2026
1. 14-DAY MONEY-BACK GUARANTEE At Apex Scale Academy, we are committed to providing top-tier executive education. If you are not satisfied with the course quality or feel it does not fit your learning objectives, you are eligible for a 100% full refund within 14 calendar days of your initial purchase date or the course start date, whichever is later.
2. ELIGIBILITY CONDITIONS FOR A REFUND To be eligible for a full refund, the following criteria must be met: - Your request must be submitted in writing within the 14-day window. - You must not have completed or downloaded more than 30% of the self-paced course content and materials. - You must submit a brief feedback description outlining why the program did not meet your expectations (used strictly for internal course quality improvement).
3. HOW TO REQUEST A REFUND To initiate a refund request, please send an email to support@apexscaleacademy.com with the following details: - Full Name - Registered Email Address - Order/Invoice ID - Brief reason for the request
4. PROCESSING TIME Once approved, your refund will be processed within 5-7 business days. Refunds will be issued back to the original method of payment used during purchase. Depending on your financial institution, it may take additional business days for the funds to post to your account.
5. LATE OR MISSING REFUNDS If you have not received your refund after 10 business days of approval: - Check your bank account or credit card statement again. - Contact your credit card company or bank, as processing times vary. - If you have completed these steps and still have not received your refund, please contact finance@apexscaleacademy.com.
6. EXCEPTIONS & EXTENUATING CIRCUMSTANCES After the 14-day guarantee window has passed, payments are strictly non-refundable. However, in cases of severe medical emergencies, military deployment, or severe hardship, you may submit a request to defer your enrollment to a future cohort. Deferral requests are evaluated on a case-by-case basis.
7. CONTACT INFORMATION For questions regarding this policy, please reach out to: Apex Scale Academy Support Team: support@apexscaleacademy.com Website: www.apexscaleacademy.com